Your use of this Website and/or our services constitutes
Your
agreement to the following terms and
conditions. If You do not agree with any of these terms and conditions, please do not use this
Website
or Our services.
If You are under legal age of consent for Your
respective
district, You are not allowed to access or use
this Website or Our services. You acknowledge and agree that You must be of legal age to purchase
any of
Our products or services available on this Website or otherwise.
By submitting an order and/or payment, You are
acknowledging
that You have read and understand these
terms and conditions. By submitting an order and/or payment, You are also agreeing to be legally
bound
by these terms and conditions, which form the entire agreement between You and
info@penguinghostwriting.com
.
Definition of Terms
“Website” means all online content on
info@penguinghostwriting.com
website pages.
“Customer,” “You,” or “Yours” mean and refer to you and/or any other person submitting an order to
info@penguinghostwriting.com
on your behalf.
“Company,” “We,” or “Our” mean and refer to
info@penguinghostwriting.com
,
a company registered under
the laws of
Texas.
“Product” means and refers to all services and products
provided
by
info@penguinghostwriting.com
to
Customer in
accordance with his/her Order.
“Order” means an order via phone or e-mail made by Customer to purchase services or products
provided by
info@penguinghostwriting.com
.
Orders are confirmed by down payments via check, credit card, cash
receipt, bank
wire transfer, WesternUnion, or PayPal transfer.
Our Services
By submitting the Order and/or payment, You are
purchasing the
Product for Your use only.
All Products are non-refundable and come with no warranties, expressed or implied. It is Your
obligation
to read these Terms and Conditions before submitting any Order and/or payment to this Website.
REFUND POLICY
It is important that you read and fully understand the
refund
policy in order to have full knowledge of
the privileges and limitations governed by the
Penguin Ghostwriting Policy.
We offer refunds only in special cases and specified
conditions,
detailed as under:
Change of Mind:
- If (for any reason) you change your mind and decide against continuing your project
with us after placing your order, you can ask for refund within the first hour of placing your
order. A 40% processing fee will be charged in other cases.
Incompetent Delivery:
- Once the work is delivered, customers are only entitled to claim a refund once
they
have exhausted all the options detailed as under;
- If it does not comply with project requirements (as requested/documented by the customer). We
are
committed to provide our customers with 100% satisfaction and offer unlimited revisions to
ensure
that the delivery is up to the mark. We assign, re-assign and re-write your work to ensure
complete
satisfaction.
- Reserve FREE Pages for future, but of same value and you can avail them at any
time.
If we’re still not able to deliver what you asked for, refund will be processed with a mutual
agreement
on a set percentage (but only in the cases where the delivery is completely off the mark)
Late Delivery:
- We believe in “On Time Delivery” but if, for any reason we fail to deliver
the
asked service on time, after at least three attempts to contact us, your refund will be
processed
once it is established through documentary evidence that the late delivery was the company’s
fault.
Refund Time Frame:
- Refunds must be claimed within 30 days of delivery. Refunds claimed after the set
time
frame will not be entertained.
- All the customers must note the deadline for claiming refund at the time of placing
order.
Cases where refund will not be
issued:
- In case of late delivery due to some minor technical errors, such as grammatical,
typing, word count, missing references etc., refunds will be processed with mutual agreement and
the
company will only settle with partial refund or discounts reserved for future purchases.
- The company will not be responsible for any delay from the client’s end.
- No refund will be issued on the basis of low of writing.
